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China Gateway Series: Case Study - Chemist Warehouse

Wednesday, Jul. 7, 2021 | 11:00 AM - 11:30 AM UTC+10:00

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In this "China Gateway Series" we look at the different aspects of the China market including the market opportunity, keys steps to success plus the nuances of the region and market. We also highlight some case studies and how partnerships can make all the difference in this exciting and challenging market.

This episode will look at the work that Alibaba Cloud do with Chemist Warehouse, Australia's largest pharmacy retailer, which continues to be at the forefront of internet pharmacy in Australia.

Employing over 8000 staff members, Chemist Warehouse not only wants to make sure Australians have access to the best healthcare products but have recently looked beyond their borders to Asia. In addition to a retail pharmacy, Chemist Warehouse is a ‘Quality Care Pharmacy Practice’ accredited for internet and distance dispensing allowing anyone anywhere to have access to premium healthcare products, and prescription drugs.

We talk about how Alibaba Cloud and Alibaba Group have helped the business expand into China.


  • Background to the Chemist Warehouse business
  • Key support Alibaba provides
  • The journey to success


  • James Wang

    Country Manager ANZ - Alibaba Cloud

    James is the Country Manager of Alibaba Cloud in ANZ where he manages a team supporting customers on their cloud journey. His role covers clients across various sectors and he has delivered solutions utilising AI and machine learning as part of Alibaba Cloud’s Big Data platform and solutions.

  • Andrew Heading

    Head of Field Marketing ANZ - Alibaba Cloud

    Andrew has 20+ years of B2B experience within the IT industry developing plans to provide return on marketing investment. He joined Alibaba Cloud in 2017 supporting the business as it grows across ANZ and has responsibility for brand awareness and customer engagement in the region.

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