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Leveraging WhatsApp To Create Personalized Customer Engagements

Tuesday, Jun. 27, 2023 | 9:00 AM - 12:00 PM UTC+8:00

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By embracing omnichannel business strategies and implementing a technology-driven contact centre, companies can enhance customer experience via digital business solutions, understanding CX business models and best practices, discovering customers' user behaviour, trends, and solutions, and transforming offline operations through digitalization to create a seamless and optimised customer journey, thereby embracing the future of customer engagement.


Leveraging WhatsApp To Create Personalised Customer Engagements - Claudia Chiu, META Senior Business Messaging Partner Manager, APAC


  • Claudia Chiu

    META Senior Business Messaging Partner Manager, APAC

    Claudia brings a wealth of experience and a proven track record in forging strong alliances with Business Messaging partners. She has played a pivotal role in co-creating with a formidable portfolio of top-tier partners like Alibaba Cloud, leveraging powerful META product and solutions.

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